Livestream FAQ

For merchandise questions:

1. I've purchased tickets to a live stream. How do I watch it?
In order to access the live stream page, you will need to be signed into your account you created when checking out. Once you login to your account, our site will know if you purchased tickets and you will be able to see the stream!
  • The Starting Line 
    All shows take place at 6PM Pacific / 9PM Eastern & will be available to replay through February 5th at 11:59 ET on the same page as the streams.
    • Based On A True Story - WATCH
      Friday January 15, 2021 
    • The Best Of - WATCH
      Friday January 29, 2021
2. Can I buy tickets for my friends?
Of course! Once you’ve purchased more than one item with a ticket included, just use the chat button in the bottom right corner or email with the following to have their account set up:
  • Artist Name
  • Your Order #
  • Your friend's email address
3. How can I watch the live stream on my TV? 
For televisions, Cast/Airplay are the best options. Some TV or device browsers cannot load video in this format.
    Technical + Browser Requirements

To watch a stream event, please ensure you have the following System requirements: Windows 7 or higher, Mac OS X 10.6 or higher

  • Supported desktop browsers:
    • Google Chrome 45+
    • Mozilla Firefox 49+
    • Safari 10+
    • Microsoft Edge 15+
  • Supported mobile browsers:
    • Chrome 45+
    • Safari 10+ (iOS)
    • Internet connection:
    • 5 – 10Mbps download speed is recommended
    • check your connection at
Not Supported
  • Internet Explorer
  • Roku's browser apps
  • Amazon Silk
  • Playstation 4
  • Samsung Smart TV's native browser
4. I have another question about the stream!